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How long does it takes to ship your products?It usually takes 2-3 business days within the U.S. Internationally it takes longer depending on the country. Please note: if your box is marked as "delivered" per USPS, we cannot be responsible for stolen or lost packages. Please file a complaint with the US Postal Service and we will assist however needed. It is always extremely unfortunate, but we cannot replace items lost or stolen after we have shipped them.
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Do you use food coloring in your dressings?No, food coloring or artifical falvors are added. All of our ingredients are fresh and natural.
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How spicy are your hot sauce?Ethan's hot sauces varies by taste, flavor and smell. Our popular brand Africa's Hot...Sauce is a habaneño based; it's peppery, spicy and it's full with flavor undertones. Its made with fresh raw ingredients and natural spices. We currenlty working on a unique milder hot sauce that will complinemnt every meal. Over the years, each country developed its own distinctive recipes, and home-made sauces. The most common peppers used in West Africa Ghana is habaneros.
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What type of oils do you use for your products?I'm glad you asked. We use two types of oils; 100% Canola Oil and 100% Pure Olive Oil. Pure Oive Oil and Canola Oil are popular cooking oils that share similar uses. Canola has a neutral taste which makes this a favorite cooking oil for many. Canola oil is widely considered to be a healthy oil as it’s low in saturated fat and high in monounsaturated fat. Pure Oilve Oil is a golden hue or dark green (EVOO) and a buttery taste. POO has a more neutral flavor and is the perfect choice when preparing salad dressings and other recipes.
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The dressing I purchased appears to have separated. Is it safe to eat?First of all, Thank you for your order! Yes, its safe to eat! Ethan's vinaigrettes for the most part will seperate after production which indiates ingredients used are fresh and natural. If you purchase a creamy dressing and it separated after production then its a result of fresh ingredients and distilled vinger. The products is safe to eat, make sure you shake it well and serve it with love.
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Are Ethan's Spreads | Marinades | Dressings | Hot Sauces gluten-free?Yes, most flavors are gluten-free. Gluten is a protein found in several grains Wheat, Rye, Barley, Spelt, Durum, Semolina, Farro, Triticale and Kamut which we do not used in any of our recipes.
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Which marinades do you reccommend for meats, poultry, and seafood?"Our most popular by customer demand is Ethan's Simply Vinaigrette and The Golden G. We reccommend trying all of them!
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What is the refridgerator life of the product?Once opened, sealed tightly, and stored in the refrigerator (proper temps of below 40), bottled spreads, marinades, dressings and hot sauce can last up to 1-3 months. Vinaigrettes can last a little longer at up to 3 months while mayo or cream based dressings last a shorter time at about 1-2 months after opening.
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Do your products have to be refrigerated before and after they're opened?Yes. All our products need to be refrigerated to maintain freshness. Please always check the best before date.
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How long is your shelf life?Our products are always free from artificial preservatives and rely on the natural low pH from our ingredients such as unfiltered apple cider vinegar, distilled vinegar and fresh lemon juice to preserve them. Our best before date varies between products so please always check the label and keep them refrigerated.
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Can I consume your products if I have an allergy?All major allergens recognized by the FDA and CFIA are listed in the ingredients and highlighted on our packaging. Some of our products contain or may contain sesame, treenuts and/or coconut. Please always check the label.
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Privacy & PolicyPrivacy Policy I. What information do we collect? 1. We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. 2. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. 3. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them. II. How do we use your information? 4. We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 5. To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. 6. To allow us to better service you in responding to your customer service requests. 7. To quickly process your transactions. 8. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. III. How do we protect visitor information? 9. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. IV. Do we use “cookies”? 10. Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 11. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. 12. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. V. Do we disclose the information we collect to outside parties? 13. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include ADAAMA. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. VI. Changes to our policy. 14. If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 1, 2020. VII. Questions and feedback 15. We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. VIII. Online Policy Only 16. This online privacy policy applies only to information collected through our website and not to information collected offline. IV. Terms and Conditions 17. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. X. Your Consent 18. By using our site, you consent to our privacy policy.
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Terms & ConditionsTermsandConditions PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Warranty Disclaimer This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The SpiceSuite disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ADAAMA, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ADAAMA, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. * These statements have not been evaluated by the Food and Drug Administration. These articles and recipes are not intended to diagnose, treat, cure, or prevent any disease. LEGAL DISCLAIMER The material on this web page is not intended to be prescriptive or to be construed as either legal or medical advice. Data contained herein that may pertain to disease or medical terminology is for descriptive purposes only and no attempt to cure is intended or implied. Advice relative to diseases should be used in cooperation with a doctor/naturopath and or one who understands nutrition. It is not the intent of the author to diagnose or prescribe. The intent is to only offer health information to help you in your quest for better health. In the event you use this information without your Doctor’s approval, you are prescribing for yourself, which is your constitutional right; but the author assumes no responsibility. DISCLAIMER AND LIMITATION OF LIABILITY THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED BY THE ADAAMA, LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. ADAAMA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE AND PRODUCTS AQUIRED FROM ADAAMA,LLC IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ADAAMA, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ADAAMA,LLC ITS OWNER, ETHAN'S, EMPLOYEES, AGENTS, REPRESENTATIVES, OR THE LIKE, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR PRODUCTS AQUIRED FROM ADAAMA,LLC, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. Product Representation We make every effort to display product information as accurately as possible. However, ADAAMA,LLC does not warrant that product descriptions, prices, colors, sizes, ingredients, usage information, instructions, or other content of this Site is accurate, complete, reliable, current, or error-free. If a product offered by ADAAMA,LLC. is not as described, your sole remedy is to return it in unused condition. Limitation of Liability ADAAMA shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The SpiceSuite has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a ETHAN'S product is mistakenly listed at an incorrect price, ADAAMA,LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ADAAMA,LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 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ADAAMA's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ADAAMA may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including ADAAMA or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer ADAAMA does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ADAAMA, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ADAAMA, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ADAAMA in its sole discretion. Indemnification You agree to indemnify, defend, and hold harmless ADAAMA, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, ADAAMA may link to sites operated by third parties. However, even if the third party is affiliated with ADAAMA has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ADAAMA. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ADAAMA seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work) need more info? Address ADAAMA,LLC 11 West Prospect Avenue, Ste.91 Mount Vernon, NY 10550 3rd Floor For customer assistance, please call: Tel: 914.840.2424 Email: info@ethansdressing.com
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Return PolicyCan I return a product if I change my mind? We’re sorry to hear that. Since our food is perishable, all sales are final. If there is something specific about the product you didn’t like, please send us your feedback at info@ethansdressing.com. If I'm unsatisfied with my product, what do I do? We welcome all feedback, so we can continuously make the best possible products. If you have any comments about your experience with Ethan's please reach out at info@ethansdressing.com. We want to hear from you and make things right! My product arrived damage, what do I do? Oh no! If your product(s) arrived damaged in any way, please contact us and send a picture of your damage order to info@ethansdressing.com so we can get a bit of specific information before sending a replacement! I’d like a refund on my purchase? We have a 5 day refund policy. If you’d like a refund, please let us know within 5 days of your purchase and we will try and make things right! Contact us at info@ethansdressing.com. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. It may take several days for the credit to appear on your statement. Aww,man my bottle arrived broken. What do I do? We’re sorry to hear about your broken product. Please send us a picture of the broken bottle to: info@ethansdressing.com so we can send over a replacement and you can get back to putting good on good. Late or Missing Refunds It takes a few days for the refund to be posted on your card or in your account. If it's not there in 5-10 business days, please reach out to us at info@ethansdressing.com so we can let you know the status from our end.
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